Privacy Policy

1. How This Website Operates

San Diego Tankless Water Heaters is an informational, referral, lead-generation, and pay-per-call website focused on tankless water heater installation in the San Diego area. The website does not directly perform plumbing, gas, electrical, water-heater installation, repair, or construction work.

When you call the phone number displayed on this website, send an email, or use a contact option made available on the site, your inquiry and the information you provide may be routed to or shared with an independent contractor, service provider, call-routing provider, or referral partner so that your request can be answered.

2. Scope of This Policy

This policy applies to information processed through this website and through communications initiated using the phone number, email address, call buttons, or other contact options displayed on the site.

After an inquiry is routed to or received by an independent contractor or other third party, that party may collect and use information under its own privacy practices. This policy does not control the privacy practices of independent contractors, telephone carriers, advertising platforms, analytics providers, external websites, or unrelated third parties.

3. Information We May Collect

Information you provide

When you call, email, or submit an inquiry, you may provide information such as your name, telephone number, email address, property or service location, current water-heater information, installation needs, and any other information you choose to provide.

Call and inquiry information

Telephone carriers, call-routing providers, referral partners, and contractors involved in responding to an inquiry may process information such as the number called, the number calling, date and time of the call, call duration, routing information, referral source, and information voluntarily provided during the conversation.

Technical and usage information

The website, hosting provider, security systems, analytics tools, and advertising measurement tools may automatically process technical or usage information such as IP address, browser type, device type, operating system, referring page, pages visited, access time, screen characteristics, identifiers, and server-log information.

4. How Information May Be Used

Information may be used to:

• Respond to questions and service inquiries.
• Route calls or inquiries to independent contractors, call-routing providers, referral partners, or service providers.
• Allow a responding contractor to contact you about service availability, scheduling, estimates, or the requested installation.
• Operate, secure, maintain, troubleshoot, and improve the website.
• Measure website traffic, advertising performance, call-button activity, referrals, and conversion events.
• Detect spam, abuse, fraud, or technical problems.
• Maintain communication, security, legal, and business records.
• Comply with applicable law, legal process, or enforceable government requests.

5. How Information May Be Shared

Information may be shared with:

• Independent local service contractors that may respond to your inquiry.
• Call-routing, telephone, email, hosting, website-security, referral, and technical service providers that support website operations and communications.
• Advertising, analytics, and attribution providers used to measure website activity and advertising performance, including Microsoft Advertising and Microsoft Clarity where those tools are active.
• Professional advisers, government authorities, courts, or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety, property, or the integrity of the website.
• A successor or acquiring party in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

The independent contractor or other party that receives your inquiry may request additional information and may maintain its own records about your communication or requested service.

6. Referral and Pay-Per-Call Relationships

This website may receive compensation when a visitor calls a displayed telephone number, submits an inquiry, or is connected with an independent service provider or referral partner. Call-routing and attribution technologies may be used to identify the source of a call or inquiry and to administer referral or advertising relationships.

Compensation arrangements do not make an independent contractor an employee, agent, partner, or representative of this website.

7. Independent Contractor Privacy Practices

Independent contractors are separate businesses and are not controlled by this website. A contractor may have its own privacy policy, terms, communication practices, and record-retention procedures.

Before providing sensitive or unnecessary information to a contractor, you may ask how that contractor collects, uses, shares, and protects personal information.

8. Cookies, Analytics, and Advertising Technologies

The website may use cookies, local storage, pixels, tags, server logs, call-tracking technologies, and similar tools for security, navigation, performance, analytics, advertising measurement, and referral attribution.

At the time of this policy update, the website includes Microsoft Advertising Universal Event Tracking (UET) and Microsoft Clarity scripts. These tools may process technical and usage information and may use cookies or similar identifiers according to Microsoft's applicable policies and settings. The website also sends a phone-click conversion event to Microsoft Advertising when a visitor activates a telephone link.

Additional information is provided in the Cookie Policy.

9. Data Retention

Information may be retained for as long as reasonably necessary to respond to inquiries, operate and protect the website, administer referral and advertising relationships, maintain records, resolve disputes, and meet legal or contractual obligations. Retention periods may vary according to the type of information and the reason it was processed.

Independent contractors and third-party service providers may apply their own retention periods to information they receive.

10. Information Security

Reasonable administrative, technical, and organizational measures may be used to protect information against unauthorized access, loss, misuse, or alteration. No website, telephone system, email transmission, routing service, analytics platform, or storage method can be guaranteed to be completely secure.

11. Privacy Choices and Requests

Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, objection, or obtaining a copy of certain personal information processed by the website operator.

To submit a request concerning information processed through this website, use the contact details below. Identity verification or additional information may be required before a request can be completed. Requests concerning information held by an independent contractor should be directed to that contractor.

12. California Privacy Information

California residents may have additional privacy rights when California privacy laws apply to the website operator or to a particular processing activity. Depending on applicability, those rights may include rights to know or access certain personal information, request deletion or correction, opt out of certain sale or sharing of personal information, limit certain uses of sensitive personal information, and receive nondiscriminatory treatment for exercising applicable rights.

This section does not represent that every provision of California consumer privacy law applies to this website or every activity described in this policy. Requests concerning information processed by this website may be submitted using the contact information below.

13. Children's Privacy

This website is intended for adults seeking property-related service information and is not directed to children under 13. The website does not knowingly request personal information from children under 13.

14. External Websites and Services

The website may link to government resources, contractors, manufacturers, maps, service providers, advertising platforms, or other third-party websites. Their privacy and security practices are governed by their own terms and policies. Review those policies before providing information directly to a third party.

15. Changes to This Privacy Policy

This policy may be updated when website practices, contractor relationships, technologies, referral arrangements, or legal requirements change. The revised version will be posted on this page with an updated date.